Refund policy

Return and Refund Policy

At AcousticMod, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our return and refund policy makes the process simple and straightforward. Please review the details below for our guidelines and procedures.

---

Eligibility for Returns

1. Time Frame:
   Products can be returned within 14 days of receiving your order. After this period, returns will no longer be accepted.

2. Condition of Items:

   • The product must be in its original condition, unused, unaltered, and undamaged.
   • All original packaging, labels, and accessories must be intact.

3. Proof of Purchase:
   A valid receipt, invoice, or proof of purchase must be provided for all return requests.

---

Non-Returnable Items

The following items are not eligible for returns:

• Custom-made or personalized products.
• Products damaged due to improper use or installation by the customer.
• Items purchased on final sale or clearance.

---

Return Process

1. Initiating a Return:

   • Contact our customer support team via email or phone to request a return authorization.
   • Provide your order number, proof of purchase, and reason for the return.

2. Shipping the Return:

   • Once your return is approved, you will receive instructions on how and where to send your item.
   • The customer is responsible for return shipping costs unless the return is due to a product defect or shipping error.

3. Inspection:

   • Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria.
   • You will be notified of the inspection result within 5-7 business days.

---

Refund Policy

1. Refund Approval:

   • If your return is approved, we will process your refund to your original payment method.
   • Refunds typically take 5-10 business days to reflect, depending on your bank or payment provider.

2. Partial Refunds:

   • In cases where items are returned with missing packaging or minor damage, partial refunds may be issued at our discretion.

3. Shipping Costs:

   • Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item shipped).

---

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

---

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide photos of the damage and details about the issue. We will arrange for a replacement or refund at no additional cost to you.